Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping timeframe for orders?
We process most orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do all Keyway electronics come with a warranty?
Yes, all our hardware and electronic devices come with a standard 12-month manufacturer's warranty that covers any defects in materials or workmanship.
What is your return policy for open-box items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are your products compatible with both iOS and Android?
Most of our smart devices and peripheral accessories are designed for cross-platform compatibility. Please check the 'Specifications' section on the individual product page for specific OS requirements.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to our logistics partner's portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.